They're also applicable regardless of the comment's tone.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly, without limiting expression or strong opinions. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. You can sort and/or filter them by time of year, review score, and more. language, whether it’s just a rating or contains comments as well, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership. To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.However, we won’t display any reviews that include or refer to (among other things): Ideally, we'd publish every review we get, positive and negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. To edit a review you’ve already submitted, contact our Customer Service team. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. Guests submit their subscores and their overall scores independently – there’s no direct link between them. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).Each review score is between 1 and 10. Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas guests are provided with hand sanitizer. Personal protective equipment, including masks and gloves, will be available to guests. Disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. This property advises that enhanced cleaning and guest safety measures are currently in place. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property accepts Visa and Mastercard. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. Safety features at this property include a fire extinguisher and a smoke detectorīe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Ĭharges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges This 3-star Moso in Passiria hotel is smoke free.Įxtra-person charges may apply and vary depending on property policy A complete renovation of Hotel Alpenland was completed in January 2016. An airport shuttle (available on request) is available for a fee. A sauna, spa services, and a library are also featured at Hotel Alpenland. Along with a restaurant, there's a coffee shop/cafe on site. Hotel Alpenland offers its guests a full-service spa, an indoor pool, and a spa tub.
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